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In compliance with the provisions of Article 10 of the Law 34/2002 on the Information Society and ECommerce Services (LSSI), you are informed of the following:

Web page owner

The owner of this webpage is Palacios y Museos, S.L.U.

C.I.F.: B85810331

Registered in the Register of Companies of Madrid, volume 26880, book 208 of Section 8 of the Corporate Ledger, folio 203, sheet no. M484436 entry 1.

Head Office: Raimundo Fernández Villaverde, 61, 7º Dcha, 28003 Madrid.

Contact email:

Data protection

Personal data entered in this website will be included in a computerised file for its conservation and use by its owner, Palacios y Museos, S.LU. These files including personal data are inscribed in the General Registry of the Agencia Española de Protección de Datos (Spanish Agency for Data Protection), and their use is governed by the Spanish Organic Law 15/1999, signed on 13th December about the protection of personal data and by the Real Decreto 1720/2007 signed on 21st December, which validates the regulation regarding the aforesaid Law, and that reads: “These files are not to be shared with or transferred to other companies appart from Palacios y Museos, and they will be kept absolutely confidential according to the security measures stated by Law”.

Palacios y Museos will provide the User with the necessary information about the processing of personal data before he enters it into the computerized file, so he can give his consent for Palacios y Museos to manage them.

It is mandatory to fill the required fields in the form; were they not, the user will not receive any answer.

Right of access, rectification, cancellation and opposition

You are informed that you may exercise your rights of access, opposition, rectification and cancellation by sending written notification to person legally responsible for the database. To this notification you must attach a copy of a valid identification document.

You can contact us via email to or to the following postal address:

Palacios y Museos SLU
Raimundo Fernández Villaverde, 61, 7º Dcha, 28003 Madrid.
28027 Madrid

Collection of statistical data

The collected and processed personal data will be used only to attend and meet the requirements the User may make through the webpage, as well as to send each User information about Palacios y Museos' activities, products and services, both via postal service and via email.

The specific purposes of the collection of these data are:

  • The management of the contractual relationship between the User and Palacios y Museos, as well as ensuring the observance of the General Conditions to Purchase accepted by the User en each moment regarding his use of>
  • The management of the advertising preference of each User.
  • The observation of the legal obligation acquired by Palacios y Museos.
  • Linking policy and disclaimer exemptions

    Palacios y Museos S.L. is not responsible for the content on other web pages to which the user may access through the links provided on its website and states that in no case shall examine or exercise any control over the content of other pages nor does it guarantee the technical availability, accuracy, reliability, validity or legality of pages outside its property which may be accessed through the links.

    Palacios y Museos S.L. states it has adopted all the necessary technical measures to prevent any possible and subsequent harm to users of its web site. Therefore, it is not liable under any circumstances for any damage to the user's computer derived from browsing the internet.


    Palacios y Museos S.L. reserves the right to make changes and updates in the content of the website without notice if it deems appropriate. Such modifications may be made in the contents its website, as well as in its Terms and Conditions of Use. Also, they may be made via its website or in any way admissible into law and must be complied with during the time they are published in the website abd until they are substituted by others.

    Intellectual and Industrial Property

    The rights of intellectual property arising from all texts, images, databases, graphics, logos, icons, trade names, trademarks, or any other signs susceptible of being used for industrial or commercial purposes, as well as all the ways and means of presentation and assembly of its pages are, by itself or as an assignee of third party owners who have duly authorized their inclusion on the website, Palacios y Museos, S.L. They are therefore protected as intellectual and industrial property by the Spanish legal system, being applicable to them both Spanish and EU regulations in this field, as well as international treaties on the matter signed by Spain.

    All rights reserved. In compliance with the Law on Intellectual Property, any form reproduction, distribution, public communication and use of all or part of the contents of web pages without the express consent of Palacios y Museos, S.L., is expressly forbidden.

    Legal action

    Palacios y Museos, S.L. reserves the right to take civil or criminal action deemed appropriate by the improper use of its website and contents or for breach of these terms reserves.

    Law and Jurisdiction

    The relationship between the user and Palacios y Museos is governed by the Spanish legislation governing .Every matter regarding this disclaimer will be dealt with in the Courts of Madrid, and not by the Courts corresponding to the user.

    Conflicts involving the Client and Palacios y Museos will be judged only by the Courts in the city of Madrid.

    List of cookies we collect

    This website uses cookies. Cookies are small files containing information that allow to compare and understand how users use this website. This way, navigability and web structure can be enhanced in order to make it more user-friendly.

    These cookies do not contain personal information about the users nor IP addresses.

    You can configure his browser to delete them from your computer, block them or just to give you notice every time they are being installed in case you do not want to generate them.

    The table below lists the cookies we collect and the information they store.

    COOKIE name COOKIE Description
    CART The association with your shopping cart.
    CATEGORY_INFO Allows pages to be displayed more quickly.
    COMPARE The items that you have in the Compare Products list.
    CUSTOMER An encrypted version of your customer id.
    CUSTOMER_AUTH An indicator if you are signed into the store.
    CUSTOMER_INFO An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS Stores your Customer Segment ID
    EXTERNAL_NO_CACHE A flag that, indicates whether caching is on or off.
    FRONTEND Your session ID on the server.
    GUEST-VIEW Allows guests to edit their orders.
    LAST_CATEGORY The last category you visited.
    LAST_PRODUCT The last product you looked at.
    NEWMESSAGE Indicates whether a new message has been received.
    NO_CACHE Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
    RECENTLYCOMPARED The items you recently compared.
    STF Information on products you emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized cookies.
    VIEWED_PRODUCT_IDS The products that you recently looked at.
    WISHLIST An encrypted list of products added to your wish list.
    WISHLIST_CNT The number of items in your wish list.

    Online Account Registration

    To make online shopping faster and easier, you may register on the Palacios y Museos website of Reina Sofía Museum. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.


    You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3-7 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.


    By using this website, you accept the policies set forth in this Privacy Policy.

    Questions for Palacios y Museos?

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